Kolkata, 21 September (HS) : State Bank of India, the country’s largest public sector bank and lender, today announced a restructuring policy as per directives of RBI to provide relief to its retail borrowers from the adverse impact of COVID-19.
Informing this top SBI sources here informed Hinduasthan Samachar this afternoon that in order to ensure smooth and hassle-free implementation of the new restructuring policy, SBI also simultaneously launched an online portal.
Through this portal Bank customers could now check their eligibility for restructuring of their loans not only by sitting at their homes or offices, but also from anywhere as per their convenience and comfort, the sources said.
Further elaborating the sources informed that SBI’s retail customers after logging in the portal would be asked to key in their account number. After completion of OTP validation and inputting a few necessary information, the customer would come to know their eligibility and receive a reference number which would be valid for the next 30 days within which time customers could visit the branch to complete the required formalities.
The restructuring process would finally be completed after verification of all necessary documents and execution of some other simple processes at branch level.
With the launch of this portal, the customers would find it operationally convenient to check their eligibility before they go to a branch,the sources quoting C. S. Setty, Managing Director, SBI Retail and Digital Banking, said